About the job
Asta is a leading full-service technology and consulting agency. Beyond our IT acumen in software, web and mobile app development, our fit-for-purpose managed service solutions and our ground-breaking AI and blockchain technologies, there’s something more.
Our relentless commitment to people. And not just our customers, but our team.
Due to a growing client base we are currently looking for a Service Desk Manager to drive our culture of service excellence in this area of our business. You will provide direction and inspiration to your team, driving employee engagement and ensure the team are communicated with effectively.
You will be a passionate and driven individual who prides themselves on their ability to offer an extraordinary customer experience; accountable for the day to day management and successful operation of Asta’s Service Desk function and the team members under your remit.
To be successful in this role you must have a strong technical background and prior experience managing an IT Service Desk.
The key areas of responsibility for this role include:
Service Desk Operations:
Developing, coordinating, and implementing processes and procedures to achieve optimal team workflow
Manage Incidents and Service Requests:
Achieve increased productivity and minimise disruptions through quick resolution of user queries and incidents
Contribute to Service Improvement:
Create improved outcomes and ensure the effective use of resources
Contribute to the development of staff capabilities to meet Asta goals and objectives.
What Sets You Apart?
Everything we do at Asta is driven by our core values: One Team, Relentless Client Focus, Trust, Loyalty & Honesty. Our people love what they do, enjoy working together and thrive in our culture of growth and development.
So, what are you waiting for? Apply now - we’d love to hear from you!