We provide the monitoring, security and continuous improvement needed to keep AI running in production.
24/7 Monitoring
We catch errors, timeouts and model drift before you do.
Security Operations
Identity, access and prompt guardrails monitored daily.
Infra Management
AWS, Azure, Google Cloud and iPaaS licensing handled.
SLA-backed response
Australian-based team for rapid incident resolution.
Continuous Tuning
We tune prompts and workflows based on real usage data.
Cost Control
Transparent management of API and token spend.
AI systems require proactive oversight. We monitor the health of your agents and workflows around the clock.
Constant pinging of endpoints and system dependencies.
Tracking latency, token usage and completion rates.
Immediate alerting on workflow failures or API timeouts.
Monitoring for changes in model responses over time.
We secure your AI environments and manage the underlying platforms.
Identity & Access
Managing who (and what) can access your AI models and data.
Guardrail Management
Continuous updating of prompt filters and safety settings.
Cloud & iPaaS Ops
Patching, scaling and configuring AWS/Azure/n8n/Zapier.
Audit & Compliance
Maintaining logs and records for regulatory requirements.
Why enterprises choose us to run their AI operations.
Local team, familiar with your time zone and regulatory environment.
Leverage our existing 24/7 service desk and operations framework.
We don't just 'keep the lights on'—we continuously improve your AI.
1 Operational Audit Review existing build, security and monitoring.
2 Environment Handover Secure access transfer and documentation review.
3 Monitoring Setup Configure alerts, dashboards and runbooks.
4 Go-Live Transition to 24/7 support with defined SLAs.
5 Improvement cycles Regular reviews to tune and optimise performance.
| What SLA options do you offer? We offer tiered SLAs based on your operational requirements—from business hours support to 24/7 with aggressive response times. We'll work with you to define the right service levels for different system criticalities. |
| Can you support systems you didn't build? Yes. We regularly take over management of AI and automation systems built by other teams or vendors. We'll do a thorough assessment, document the systems, and onboard them into our operations framework. |
| How do you handle after-hours incidents? Our Australian-based team provides genuine 24/7 coverage. Critical incidents are handled immediately by experienced engineers who can diagnose and resolve issues—not just log tickets. |
| What platforms do you support? We provide managed services across Microsoft Azure (Foundry, Copilot Studio), AWS, Google Cloud, and major automation platforms including n8n, Zapier, Tray.ai, and Microsoft Power Platform. |
| What about security and compliance? Security is built into our operations. We integrate with your existing security tools (Okta, CrowdStrike, Palo Alto, etc.), follow your policies, and maintain audit trails for compliance requirements. |
| How do you charge for managed services? We typically work on a monthly retainer based on system complexity and SLA requirements. This gives you predictable costs and access to our full team. We're transparent about what's included. |
| Can you help optimise costs over time? Absolutely. Regular optimisation reviews are part of our service. We analyse usage patterns, identify waste, and recommend changes to reduce costs while maintaining performance. |
Talk to us about transitioning your AI agents and workflows to a professional managed service.
Head Office
Level 2, 420 St Kilda Road
Melbourne VIC 3004
Ph: 1300 787 161
Ph: +61 3 9644 3700
Sydney Office
Suite 65, Level 4
330 Wattle Street
Ultimo NSW 2007
Ph: +61 3 9644 3700
Brisbane Office
Level 11, Suite 11.03
133 Mary Street
Brisbane QLD 4000
Auckland Office
6 Clayton Street
Newmarket Auckland 1023
Ph: +649 928 1345
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